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KLM Introduces Hand Luggage Charges
Starting September 1, 2025, KLM will trial baggage fees on flights from Amsterdam to nine European destinations including Athens, Dublin, and Munich. The airline cites increased cabin baggage volumes post-pandemic as the primary reason, claiming overhead bins frequently lack sufficient space.
Consumer Protection Concerns
The Dutch Consumers' Association (Consumentenbond) strongly opposes the move, calling it an "ordinary revenue model" that violates EU regulations requiring reasonable luggage allowances. Aviation journalist Yteke de Jong notes hand luggage space issues predate COVID-19, suggesting KLM's 2025 solution addresses profitability concerns.
Passenger Behavior Shifts
TU Delft aviation expert Joris Melkert explains the trend: "Low-cost carriers began charging for checked bags, prompting passengers to maximize hand luggage. The 2022 Schiphol baggage handling crisis further eroded trust in checked baggage services."
Corporate Identity Debate
Internal discussions at KLM question whether fees align with their service-oriented brand image. The trial period will evaluate boarding efficiency, revenue impact, and baggage check-in rates. Parent company Air France-KLM reported €401 million profit for H1 2025, though Melkert notes airline profits per ticket remain under €10 industry-wide.
