Legal Departments Struggle with Technology ROI
Gartner research reveals that 77% of legal departments fail to achieve full benefits from technology investments. The study identifies digital readiness as the critical factor for success, with only 23% of departments meeting high readiness standards.
The Digital Readiness Imperative
Effective technology implementation requires nine prerequisites across three domains:
- Data readiness: Ensuring information accessibility, quality, and maintenance
- Process readiness: Standardizing, documenting, and consistently following procedures
- People readiness: Training, resource allocation, and role clarification
Three Critical Actions for General Counsel
Gartner Senior Principal Maesea McCalpin recommends:
- Address employee concerns through listening sessions and clear expectations
- Anticipate implementation obstacles by engaging stakeholders early
- Clarify data responsibilities through assigned ownership and performance metrics
These actions help legal departments overcome workflow challenges and maximize technology value.