News in Keyword: Customer - clearly

Chatbot Accuracy Study Reveals Consumer Trust Challenges

New research shows chatbots need psychological design, not just better AI, to build consumer...

AI Agents Revolutionize Customer Support: Human Roles Diminish

AI agents replace human customer support roles, offering efficiency but reducing jobs. Hybrid...

Generative AI Transforms Ecommerce Customer Experience

Ecommerce platforms are using generative AI for 24/7 customer service and hyper-personalized...

Will AI Make Customer Support Human Again?

AI is transforming customer support by handling routine queries, allowing human agents to focus...

Adidas customer data stolen via external service provider

Adidas customer data was stolen via a hacked external service provider, exposing contact...